We aim to advertise our products to the closest of accuracy to avoid any disappointment from our customers. We do this by describing the items to precision by including measurements, material and manufacturers proposed colour. Please note, we cannot take responsibility for colour perception as colour may slightly differ from actuality due to individual monitor and brightness settings.
A garment from time to time may have very slight variations in patterns/colours due to availability of materials at the time. All garments are hand produced and therefore all measurements are approximations. A lot of our garments are hand embroidered and therefore fragile in their use. Stones, beads or sequins being displaced cannot be deemed as a defect in the garment received as this is caused by the nature of the work.
Returns on Cosmetics, Skincare & Fragrances
Please note, we can only accept returns on beauty products if they are in their original packaging sealed and un-opened. If the item is faulty when delivered to you, please email us straight away on email@example.com where we will be able to assist you and discus the returns process so you can receive your refund.
If you are not happy with your item(s) purchased, please contact us at firstname.lastname@example.org within fourteen days of receiving, with your order number as well as the reason for your return. You must contact us first before sending back to the return address. Please note, any other form of contact to request a return will not be accepted, you must email us to the above email address only.
When sending the parcel we recommend you use a tracked service with confirmation of delivery as we will not be held responsible for any lost packages when returning your items that we have not received.
A return will be accepted provided that the item(s) returned are unworn and in perfect and original condition as to when sending to the buyer with all tags still attached and in its original packaging.
Failure to send back in original packaging and mishandling of our product could mean deduction in fee of the refund. Tags however must be attached, not broken and is compulsory in receiving any form of refund.
Any defect which includes marks, stains, damage or distinct smells on the items which suggest they have been worn, will mean that a return is not accepted. Once we have received your item(s), please allow up to 14 working days for us to process and issue your refund. After your refund is issued, it may take a further 2-5 working days for your refund to be credited back and to appear in your account.
Please be advised that due to hygiene concerns we cannot accept returns/exchanges on Hijabs (scarves) or Hijab caps which show signs of wear or have been worn.
Please note - Return postage will need to be paid by the customer, and we strongly advise you send using a signed for delivery, or a tracked delivery to make sure the item is not lost.